Ordering & Return Information
Shipping Information - US
Shipping Information – International
Security and Privacy
Ordering & Return Information
What is your return policy?
All orders come with our famous guarantee so you have nothing to lose by trying any of our awesome products. Any order can be returned for a refund for 100% of the product purchase price within 60 days from the date you place your order. No questions asked. Shipping, Handling, and Insurance are non-refundable. A restocking fee of $9.95 will apply to all returns.
Can I call you to place an order?
Yes! Please call US Toll Free: (800) 215-2304.
Our professional Customer Service Representatives are available 7:30am-4pm PST Monday-Friday.
What name will I see on my Credit Card Statement?
You will see a charge from ‘Sensational‘.
Shipping Information - US
How soon will you ship my order?
When you order before 6:00 pm, Mountain Standard Time, your order will normally ship the next business day. Orders placed after 6:00 pm MST, or on Saturday and Sunday, will normally ship within two business days.
How long before my order arrives?
The following are approximate delivery times from the ship date:
First Class Mail – 3 to 8 business days
Priority Mail – 2 to 4 business days
Express Mail – 1 to 2 business days
What do you charge for shipping and handling?
First Class Mail – $9.95
Priority Mail – $16.95
Express Mail – $39.95
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Sensational.com, and your name and address.
Shipping Information – International
Do you ship internationally?
Yes, we ship to most countries. If your country is listed on the order page, we will ship to you. However, for some countries, we must require a money order or bank draft (US DOLLARS) in advance, and charge $29.95 (US) for shipping and handling.
What do you charge for shipping and handling?
For USPS International Parcel Post, the shipping and handling fee is $29.95 (US).
How long before my order arrives?
Most international orders are delivered in 5-8 business days.
Will I be charged a customs fee or tax?
Most countries today charge their citizens an import duty or tax. We are unable to determine this in advance, and you will be responsible for this cost.
Is the package discreet?
Yes. Your order is delivered in a plain package, with our name, Sensational.com, and your name and address.
Security & Privacy
Is your website secure?
Absolutely. Ordering on our site is safe and 100% guaranteed. We utilize the industry standard, state-of-the-art SECURE SOCKET LAYER CHECK-OUT system that is necessary to make shopping online perfectly safe. Your order information is delivered directly to us via a secure-session encryption process. Your information is scrambled before it is even sent to us, making it impossible for unauthorized individuals to access it.
What information do you collect?
We collect only the required information to process your order, such as your name, address, phone number (we will not call you unless there is a problem with your order), and credit card number.